VMware expands its remote control capabilities with the acquisition of Aetherpal

VMware acquires AetherPal
The relationship between VMware and Aetherpal is not new, so much so that in 2017, precisely from the month of May, VMware resells as a plugin of Workspace One the remote control solutions offered by its partner. Since February 5, the relationship has effectively become a marriage, so much so that VMware has decided to take over Aetherpal.

A choice due to the new needs of the market: an increasingly large share of the enterprise workforce is linked to mobile technologies and hence the need to offer an effective multi-platform remote support, so as to minimize downtime due to technical problems .
Specifies Shankar Iyer, senior vice president and general manager of VMware End-User Computing. "Remote support is a fundamental need for our customers and a differentiator for the Workspace ONE platform. We aim to expand remote support to additional operating systems and further increase IT cost savings, security and enable an unprecedented user experience. "

The result of this acquisition will result in a series of new features that will integrate the Workspace One platform. More precisely, VMware wants to guarantee all its customers the ability to quickly connect to any remote device using the browser, going to view in real time the screen of any client, regardless of the operating system it uses. This will allow the IT department to have access to specific information on the hardware and software of each device, being able to intervene quickly and effectively when problems arise. For example, by accessing the logs to isolate the source of the problem and remotely restore the configurations of the devices used by the workforce. All with a particular attention to the issue of privacy.