Customers and business.
The way customers experience your business will weigh heavily in on your success.
Whether you have many or very few customers meeting their needs should be a large focus. They should be enthusiastic about their interactions. This will generally lead to growth. The opposite is also true and customers that have poor experiences will not likely return or refer their friends.
Some do's and don'ts:
DO's
- Build long term relations.
- Help them understand the why behind your business.
- Provide opportunities for them to be engaged.
- Listen.
- Deliver exceptional service and provide a memorable service.
- Help them become your champions.
- Create loyalty.
- Interactions must be beneficial to the customer.
Don'ts.
- Only make assumptions.
- Only be interested in the immediate sale
- Make decisions without feedback and data
- Be inflexible
- Fail to follow up
- Fail to act
- Fail to back your service or product
- Insist on being right
Observe your interactions, or better have someone else observe your interactions and those of your customer facing staff to see how many of these do's and don'ts are prevalent. Then devise strategies and train to rectify any shortcomings.
Nice one! Thanks for sharing this
Thanks for post!
amazing post 👌👌👆👆
great post. I had a business and it really helps.
Its a very informative post for the promotion of business. It provide information about customers; how to deal with them and how to satisfy them.these are the basic principals. Good post.
Nice CRM do's and don'ts. Cheers! : )
I've learnt to accept this the hard way after starting up unsuccessful ventures as a result of employing inexperienced people who lacked communication skills, all in the name of maximising profits.
Communication with customers is crucial to beat competition around your business. Customers will truly see you as friend if these dos and don'ts are followed.
Great article! I would want to add that being present on social media as a business would help almost everything on your list! Also, here's an interesting statistic about social media and how customers perceive brands and businesses:
I have also written an article about why messenger marketing will help businesses step up their social media game here.
Thanks for this article @sme!
I've noticed them in the business category about a week ago and they all add tremendous value to your audience! Congratulation on helping the community here on Steemit!
Nice post....thanks for the info will bear that in mind
People seem to have forgotten that it’s the costumer there to make your business thrive, so many peope seem to act as if it’s a privilege to you that they are there to serve your business needs.
Great customer service makes for a successful business.
Great points.