ugh..it sucks. a had a such a case recently to. not so bad but. a made a steemit aconte for a frend a send here all the passworks and told here in a email to make new one and copy them. store them off line. so now a when the new wallet is here so can logg in anymore on the reson she did not back up here passwords. so. my a have 2-4 copy of all my pins etc. and still friking out over it all the time. a think post like this can help new commmer understand how real it is. you are the bank. and its your responsibility.