Dear friends be very careful when operating with these guys. 2 weeks ago they locked 100 BCH (11 bitcoins, $70 000).
[Yes, the amount is very large, but it was only a part of the planned amount of exchange. And I confused them with another famous exchanger (with a very similar name). I do all this very rarely and just forgot the exact site names.]

This completely anonymous site can block your absolutely clean 5-year-old funds and then demand documents from you. And even if you send them your documents, they still will not return your funds back. Yes, I made a mistake that at the very beginning I sent a picture with someone's passport from google.images (but I sent the picture just to the fameless anonymous guys with no real address, company name or even phone number: they can be anyone, even gangsters). But then I still sent the real documents and now I wait 11 days from the moment of sending documents, and they say that they are conducting an investigation. They themselves say that they do not know how long it will take. In other words, they say:
"We took your funds, and we will not return it to you until we want."

But what kind of investigation can be conducted by these anonyms for more than 11 days? Blockchain shows that I own funds for 5 years. The presence of many coins on my wallets indicates that private keys were not stolen. What else can they investigate? There is no doubt that they are just trying to find a way to leave this funds to themselves. I'm sure they just wait until all shut up and everyone will forget about it.

Scam accusations topic:
https://bitcointalk.org/index.php?topic=4647308