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RE: Installing, Backing up and Restoring the Jaxx Wallet on a Windows computer
When you re-install Jaxx wallet using your 12 word recovery it should restore all of your wallets with the correct amounts. I believe you can even use the 12 word recovery seed in the Exodus wallet: https://www.exodus.io
Or even in the cloud based My Ether Wallet:
https://myetherwallet.github.io/knowledge-base/migration/moving-from-jaxx-to-myetherwallet.html
So you can try with those if the Jaxx is giving your problems. Remember the wallets don't store your crypto currencies they are just an interface to the blockchains that store your crypto currency balances and transactions.
Thanks for the reply. I did use the 12 word recovery but the wallets are empty. They changed the public and private keys and I can't access the old ones. Unfortunately, when I created the litecoin and bcc wallets, I neglected to print out the key pairs. I did try using the Exodus wallet too with the same results. Not printing out the private keys has really come back to bite me. An extremely expensive mistake on my part. Thanks for trying to help me. I appreciate the effort:)
I always print out everything before I create a wallet, but these key pairs are not shown until after you install the wallet. When I had finally put something into the wallets ( a month or two after downloading Jaxx), I had forgotten the advice I had read that said to print out the key pairs.
Very strange. Are you sure you didn't make two wallets with Jaxx? I have tried the 12 word seed recovery on a new computer and it worked fine. Sorry to hear about your loss.
I only made one wallet. $5000 vanished just like that. My largest holding too.
Glad it worked for you.
I also had 4.3 monero stolen from my monero wallet. I had reinstalled the wallet (after reinstalling the OS) and it was empty.I was like, REALLY! After googling, I found that there are alot of people on reddit claiming they had monero stolen from their wallet so it looks like it is pretty common. My computer is clean so I really feel like it is an inside job (monero). I think I have a big ass target on my back.
Things will be better this year and I will hopefully make a few bucks to recover these losses. Good luck to you