Dude on the phone is a bit of a dick, too bad you did not slap him. I actually also only got a fancy Android phone about 5 years ago before that I had an old nokia that could still marginally support one of the chat apps I needed. I have had a runin with that so called tool before on the fancy phones I suspect they get replaced with a paperclip by most but fortunately once you have all the things in chances are you won't be removing them again for a long time :)