" This is just the tyranny of convenience"

I like that term.

I am sorry to hear that that deal fell through.

"I was helping them at the middle of the night to change their hotel - Booking.com will never do that for anyone!"

That is the type of service that I am willing to pay a little extra for. I heard a saying once that went like "If you spend more, you spend less." If you cheap out, you might not be happy and have to spend a lot more money to fix things but if you spend a little more to begin with, you are more likely to be happy.