Customer Service Plan in knowthesigns

Furnishing Goods and Services to People with Disabilities

Mindful Gambling Council (RGC) is focused on giving its projects and administrations to people with handicaps in a way that perceives the standards of freedom, poise, coordination and fairness.

Assistive Devices

We will guarantee that our staff is prepared and acquainted with the different assistive gadgets that might be utilized by people with incapacities who may get to our administrations.

Correspondence

We will speak with people with handicaps in manners that consider their incapacity.

Administration Animals and Support Persons

We invite people with inabilities who are joined by an administration creature in our workplaces.

We invite people with inabilities who are joined by a help individual. Any individual with an incapacity who is joined by a help individual will be permitted to enter RGC's workplaces with his or her help individual. Expenses won't be charged for help people. Assent from the individual with an incapacity is required when conveying private issues identified with the individual with a handicap, within the sight of the help individual.

Notice of Temporary Disruption

In case of an arranged or startling administration disturbance to administrations normally utilized by people with inabilities, RGC will post a notice with the accompanying data: purpose behind the interruption, the foreseen length, and a depiction of elective offices or administrations, if accessible. The notice will be put at the affected location(s) and on the RGC site.

Preparing for Staff

We will give preparing to all workers who manage people in general, and the association will require check of preparing from outsiders who manage the general population for our sake. All RGC staff will be prepared on the Customer Service Standard. Preparing will be given to every single new representative as a feature of introduction, inside three months in the wake of employing, and on a nonstop premise as required.

Preparing will incorporate the accompanying:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• How to interact and communicate with persons with various types of disabilities
• How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use equipment or devices, that may help with providing services to people with disabilities
• What to do if the person with a disability is having difficulty in accessing the service or information provided by RGC
• RGC’s policies, practices and procedures relating to the customer service standard

Feedback Process

As an organization, we welcome feedback that is positive or offers ways to improve our interaction with persons with disabilities. Feedback can be made by email, verbally, or by fax. We will reply to all feedback within 30 days.

Feedback should be directed to Robin Wilner, Manager, Administration & Human Resources at:

Responsible Gambling Council
411 Richmond Street East, Suite 205
Toronto, ON M5A 3S5
[email protected]
phone: 416-499-9800
fax: 416-499-8260

Modifications

Any policy of RGC that does not respect and promote the dignity and independence of people with disability will be modified.