Hello there. Because products listed on Etsy are often handmade or vintage, quality may vary. However, the platform encourages sellers to maintain high standards, and customer reviews provide valuable information that helps potential buyers. It is worth saying that if the buyer is dissatisfied with the purchased product, then he can contact the seller and solve this problem, and if this is not possible, then contact etsy is enough, and the support service will act as an arbiter in a controversial situation.