Reading your post was like something out of my work environment (in a good way). My boss helps us all learn how to communicate better, and that is one of the most important things she teaches us. To turn the "you" into "I" in any situation that arises. It is not an easy thing to do at first, but with practice, it can and will become natural. It's so nice to see others trying to do the same thing. Thanks for the eye opener @aggroed :-)