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RE: Uber support attitude is not customer satisfaction oriented!

in #uber6 years ago

An Uber driver was accused of punching a young mom and throwing keys at her daughter.

According to 25-year-old Annastazia Merret, the cabbie hit her twice and left her with a black eye before calling her a “white bitch.” At one point, the driver even tried to drag her back into the car. The Asian driver then threw keys at her one-year-old daughter, Savannah and racially abused the mixed-race child; calling her father a “slave.”

Merret admitted that she had to hit the driver back in her defense and describes the confrontation as one of the most horrible experiences in her life. Sadly, according to the young mom, the police let him back into his car, and he drove off. According to the officers who were at the scene, there was no enough evidence to arrest either party, and a community resolution was suggested.

Merret claims she was trying to get her baby’s seat out of the Uber while trying to unlock the gate. In the process, she asked for a helping hand. Apparently, trouble started when the two disagreed over whether the mother of one would fit Savannah’s car seat into the Uber. The driver then became rude and informed her that he does not listen to women.

Merret also disclosed that the driver made offensive sexist remarks during the entire journey from Croydon to South London.

Uber claimed they had received conflicting stories about the incident.

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and, what is the action/reaction of Uber?

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