That sounds like our local bank, they shut down the drive up banking so you have to use the ATM or go inside. They have 8 teller stations at the bank counter and two tellers, but they have two people "greeting" you when you come in the lobby. When they ask me, "how can we help you today?" I always reply, well you could open the drive through lanes again, but that probably won't happen, so why don't you just go behind the counter and open another teller station and move this process along.