Retail is tough and there's always that manager on a power trip who will gladly put their lack of common sense on display, daily.

Wow, your experience reminds me of the time I ordered a coffee with one cream, and they gave me a coffee with no cream. I yelled, made a big scene like a normal person, everyone apologized to me, quit their jobs, and put ME in charge. I sold that business the next day and bought a skyscraper.