Thank you.

"How can we know?" That is an issue in itself. Not all complaints are made equal so we do have to use our judgment but I think the important thing is that we give them a fair chance to be heard.

I think positive stuff is okay in general but I see it as a area for where people can take advantage of us too, so that is another instance where our judgment is necessary. If someone is telling us that we can learn to be happy with ourselves, that is probably fine. If, on the other hand, they tell us that we use this book (which only costs $49.99) to will wealth and prosperity into existence, I would question that claim lol.